XplorNet Customer Service Found Lacking

XplorNet wireless highspeed internet service is anything but. It certainly is fast, but it’s not internet. It’s more like an packet blackhole, a nice place to loose data.

The service is rock solid stable at night, but fails intermittently throughout the day. I have not determined whether this is due to changes in EMF radiation over the day’s span, a heat issue from direct sunlight, or some chatty lady in her ill-situated garden using a cordless phone all day.

I moved the antenna slightly several weeks ago. The signal continued to be perfectly fine for a week following the adjustment. I do not believe there is an aiming issue cause by myself, though xplornet will likely think otherwise. And likely try to bill me for an onsite visit, which won’t solve the problem.

I have opened a ticket with Xplornet, to no avail. I have had a ticket for reverse dns open since May16th, and have yet to get a callback from their Tier2 department. I am paying for connectivity, and not getting it. But more irritating by far, is the lack of decent customer service.

Go ahead; try to ping 142.46.152.131, and see if I’m alive. In the meantime, verselogic.net is a bit suck, and I’m back on 28.8 dialup.

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Published:: 05.28.05 / 5pm

Category:: Uncategorized

AboutMe

Alan J Castonguay is from Ontario, Canada. Interested in philosophy, animation, serial art, and mixing bleeding-edge technology with doing things the old fashioned way. Works in tech support, but dreams of going back to the theatre.

A resume is available for your perusal, should you be interested in bribing me to do work.

8Ball 09.06.06 / 12pm

Hey Alan !

Can’t ping your IP ?

Reason : Check your ICMP settings in the properties of your local area connection.

You’ll find it in the Advance Tab in the settings of the Windows firewall. (Or other Firewall)

In other words. YOU are blocking the ping request with your firewalls.

Check it out !!

Alan J Castonguay 09.06.06 / 7pm

Ok, that was my fault totally. Not a windows computer, but rather a router that I had configured with an overly locked down ICMP policy last week. That’s been fixed, and my traceroute returns to its former glory.

traceroute from azaphrael.org (69.130.198.24) to verselogic.net (142.46.152.131) 1 mdsnwigjbas01-lo0-secondary7.network.tds.net (216.165.144.1) 42.474 ms 42.416 ms 44.663 ms 2 mdsnwigjlcr51-v702.network.tds.net (216.165.156.82) 43.266 ms 43.023 ms 43.303 ms 3 rt1ec-equinix.il.shawcable.net (206.223.119.20) 46.567 ms 47.213 ms 47.261 ms 4 rd1ec-ge0-0-0.il.shawcable.net (66.163.65.17) 47.292 ms 46.978 ms 47.038 ms 5 rc1ch-pos5-0.il.shawcable.net (66.163.65.9) 47.261 ms 47.010 ms 47.251 ms 6 rc2sh-pos14-0-0.mt.shawcable.net (66.163.77.97) 58.378 ms 58.609 ms 58.306 ms 7 ra1sh-ge3-4.mt.shawcable.net (66.163.66.30) 59.118 ms 59.289 ms 59.324 ms 8 rx0sh-hydro-one-telecom.mt.bigpipeinc.com (66.244.223.246) 58.871 ms 59.804 ms 59.348 ms 9 142.46.128.6 (142.46.128.6) 120.518 ms 73.711 ms 72.327 ms 10 142.46.128.82 (142.46.128.82) 74.836 ms 74.818 ms 76.336 ms 11 142.46.130.26 (142.46.130.26) 83.516 ms 87.612 ms 84.987 ms 12 verselogic.net (142.46.152.131) 117.025 ms 121.857 ms 120.752 ms

Anonymous 11.03.06 / 2am

xplornet should have a class action law suit against it.
this is unusable worthless dishonest advertising.
it doesnt work, dont get it

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XplorNet Customer Service Found Lacking

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